Customer Service

AlNile Bank is the first bank in Sudan and the world to provide financial services through our call centre number 3838 in a different and special way which allows you to contact the CEO once a week for half an hour. The objective is to ensure client satisfaction and show how much the executive management team cares. You can also use this service to conduct all your financial transactions in a unique way.

Are you looking for round-the-clock financial services?

You can now get them through our phone service. Just call 3838 for free, at any time and leave the rest to us.

This service allows you to access your account information easily and conduct all your transactions such as bill payments and reporting the loss or theft of your ATM cards. It is an easy way to safely and privately access your account with utmost convenience.


Here is a list of services you can get by using AlNile Call Centre service :

- Balance inquiry
- Transferring funds between your accounts
- Financial statements sent by fax
- Reporting the loss or theft of ATM Cards
- Bill Payments:

  • Mobile phone
  • Credit top-up
  • Fixed phone
  • Internet
  • Electricity and water

- Informing us of any comments, suggestions, or complaints.
- You can speak to one of our representatives to stay up-to-date with the latest offers.

How to use this service :

Both current and saving accounts of all types can benefit from this service by creating a Personal Identification Number (PIN) when opening an account.

Call 3838 and follow the instructions. Enter the PIN code from your phone and this will be the last step in registering for the Call Centre service.